Given my propensity for nerdiness and specifically my passion for entrepreneurial businesses in the online world I often get asked by friends, family and tweeps about what company or service I would recommend for this or that related to the Internet or online marketing. I am happy to give one of advice but find myself recommending the same companies and services time and time again so I thought it would be worthwhile to break down months of recommendations into a usable list of technologies and/or services I use or recommend you use in your business. I’ve tried to include some brief information on why I use the company/service and what I find valuable about that particular company but there are two things that you can be sure are true of any company that makes my list. First the company must be hell-bent on customer service, if there is one thing that every company (online or offline) should be passionate about, it is customer service and creating customer evangelists (I think I qualify as example A with this list) so if a company has made my list you can expect that while they might not be Zappos, they’ll treat you with respect. Second, to make my list the company/service has to be one that does not require a second mortgage on your home to use, if it’s on this list then in my estimation the benefits of use far outweigh the cost.

I’ve tried to break these down into some sort of usable categories and would be happy to expand on my experiences with any of these companies so feel free to drop a comment or ask anything that’s on your mind.

So here is my inaugural list of companies that rock! Continue Reading…

With plenty of respect to Jason Schuller who designed the theme upon which this blog is built – and is amazing both as a designer and in the support realm – I will come right out and tell you that I am a WooThemes fan and you should be too. I work in the software industry and have been involved with my share of start up companies so it is not without some experience that I say these guys know what they’re doing. From collaborating with top notch designers (many of whom I’m sure they have never met in person) to outstanding customer support, the company is one that is certainly an example of a Web 2.0 mover and shaker.  Of course it’s not just a feel good story here, I do have some questions on how the brand is being built, so read on. Continue Reading…

Short post cuz the video pretty much says it all and I can’t take any credit here.

If you want to read the original post and get your hands on many of the sources as well as the stats go here. If you want to see a presentation (different authors) with very similar statistics on slideshare go here.

Grab some popcorn cuz its a few minutes but its good. Continue Reading…

As if he were not an inspiring enough speaker alone, at the end of his first speech to Congress Tuesday night Barack Obama did something that every CEO should take note of – he took the time to not only shake the hands of named Congressmen and women, but seemingly as important to him he stopped shook hands with and even engaged in brief conversation with the “pages” who had attended.

This is the leader of the free world and nobody had to remind him that those young pages were a huge part of the movement which elected him. Nobody had to explain to him what a thrill it would be to be 20something and have the President shake your hand and ask what you thought of his speech. Which is why it was both natural and so very classy when Obama took the time to seek out the pages. Continue Reading…

Changing the culture of any business is a difficult task but try setting a policy aimed at changing the culture of your business when your employees are for the most part twenty-somethings each of whom is making millions of dollars a year in salary alone.  That was the task that faced the National Basketball Association three years ago when commissioner David Stern first implemented a NBA Player Dress Code.

Despite what you think of the NBA, the league was at a cross-roads after the 2004-2005 season.  It was a league that had not had Michael Jordan on the marquee for years, did not have a superstar to replace him with (even Kobe Bryant had suffered public indiscretions) and to top it off the Indian Pacers and Detroit Pistons were involved in a brawl which started on the basketball court but ended up in the stands. That incident caused nine players to be suspended without pay for a total of 146 games (which led to $10 million in salary being lost by the players), five players were charged with assault, and all five were eventually sentenced to a year on probation and community service. Five fans were also legally charged, and one fan received a lifetime ban from attending Pistons games.

For a business that was trying to attract large corporate sponsorships, television deals and have individual arenas sell off naming rights the image of NBA players as thugs did not exactly gel. Continue Reading…