One of the best parts of marketing a professional sports franchise is that you undoubtedly have some die-hard fans and as such brand advocates. You also have an emotional connection between fan and brand which can easily be combined with the abundance of video, audio and digital content that is naturally produced through sports broadcasts and media.  However sports marketers like all others are looking for ways in to not only share that content with fans but to really engage those fans and create a dialogue where the most passionate fans help spur on other fans and at the same time feel that their voices/opinions are being heard and acted upon by the franchise. It would seem a perfect marriage for social media marketing.

There are however only a handful of sports teams that you can point to who are really taking advantage of the content, the advocates and the new channels available to them via social media and Social CRM. One team who seems to be getting it right is the NBA’s Golden State Warriors. The Warriors won a 2011 Gartner and 1t01 Media CRM Excellence Award for their work on the “2010 Warriors Draft Challenge.” Continue Reading…

In the world of social media, it seems as though there is always a new tool, application or website to keep up with and, often, it can become difficult to discern which opportunities are worth your increasingly limited time. By now, you’ve likely heard of Pinterest – the social sharing phenomenon with over one million daily users. The site allows users to create and share virtual pin boards featuring everything from fitness tips and home improvement ideas to recipes, fashion concepts and favorite products. It’s fresh, simple and incredibly effective. Continue Reading…

A really great example from the NBA’s Phoenix Suns (via Eloqua’s All About Revenue blog) on how using unique and deep personalization in your email marketing can drive incredible results. The Suns like any other business are looking to drive revenue from email marketing and similar to many other businesses know that their best chance at success is with previous customers, in this case former season ticket holders.  In order to make a truly personal and unique connection to their former consumers the Suns marketing team took a look at all the information available to them about these previous customers in their CRM system and tried to mine it for the most personal connection they could make. With that goal in mind they landed on a piece of information available to them about every former season ticket holder that was also completely personal to the particular customer, the date of their first season ticket purchase.  Continue Reading…

Facebook has begun rolling out its messages service and while the idea of a social in-box is still in its infancy it is important for all businesses to take note of just what this means for communication with customers and prospects. Just like you felt in high school, being “liked” was never as important as it is right now.

Facebook has tried to position this service as something different than email, sms or chat. The idea is that your social in-box will be full of conversations, threaded messages that work together the way you would speak to someone in the real world. Facebook describes it this way…”To be clear, Messages is not email. There are no subject lines, no cc, no bcc, and you can send a message by hitting the Enter key. We modeled it more closely to chat and reduced the number of things you need to do to send a message. We wanted to make this more like a conversation.” Continue Reading…